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10 articles in this collection
Written by
Verena Kuhn,
Stephanie Leong,
Michael Ariel
and 1 other
General Troubleshooting
Visit the Pitch status page
Find out if our systems are operational right now.
Written by
Verena Kuhn
Updated over a week ago
First steps to solve a problem with Pitch
If something isn’t working, try our basic troubleshooting steps.
Written by
Verena Kuhn
Updated over a week ago
My changes are not syncing
Follow these steps if you’re seeing a sync error or your changes aren’t saving.
Written by
Verena Kuhn
Updated over a week ago
I can’t use my template
If you're unable to use a template, republish it from your template folder.
Written by
Verena Kuhn
Updated over a week ago
I can’t access a presentation
Find out the possible reasons why you might be seeing an error message.
Written by
Verena Kuhn
Updated over a week ago
Send us error logs
Log files help us investigate any errors you’re encountering in Pitch.
Written by
Verena Kuhn
Updated over a week ago
Issues with Features
Video troubleshooting tips
A few steps for resolving issues with your audio and video settings.
Written by
Michael Ariel
Updated over a week ago
Troubleshooting tips for Google Sheets and Google Analytics
Learn about a few quick steps for resolving issues with Google Sheets and Analytics.
Written by
Michael Ariel
Updated over a week ago
I can’t access the color dropper
The color dropper is currently available on select platforms.
Written by
Sofie Jarvis
Updated over a week ago
I’m having issues uploading custom fonts
Troubleshooting the custom font upload process.
Written by
Stephanie Leong
Updated over a week ago