Solve a problem

Something isn't working? Seeing an error message? Find out more.

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10 articles in this collection
Written by Verena Kuhn, Stephanie Leong, Michael Ariel and 1 other

General Troubleshooting

Visit the Pitch status page

Find out if our systems are operational right now.

Written by Verena Kuhn
Updated over a week ago

First steps to solve a problem with Pitch

If something isn’t working, try our basic troubleshooting steps.

Written by Verena Kuhn
Updated over a week ago

My changes are not syncing

Follow these steps if you’re seeing a sync error or your changes aren’t saving.

Written by Verena Kuhn
Updated over a week ago

I can’t use my template

If you're unable to use a template, republish it from your template folder.

Written by Verena Kuhn
Updated over a week ago

I can’t access a presentation

Find out the possible reasons why you might be seeing an error message.

Written by Verena Kuhn
Updated over a week ago

Send us error logs

Log files help us investigate any errors you’re encountering in Pitch.

Written by Verena Kuhn
Updated over a week ago

Issues with Features

Video troubleshooting tips

A few steps for resolving issues with your audio and video settings.

Written by Michael Ariel
Updated over a week ago

Troubleshooting tips for Google Sheets and Google Analytics

Learn about a few quick steps for resolving issues with Google Sheets and Analytics.

Written by Michael Ariel
Updated over a week ago

I can’t access the color dropper

The color dropper is currently available on select platforms.

Written by Sofie Jarvis
Updated over a week ago

I’m having issues uploading custom fonts

Troubleshooting the custom font upload process.

Written by Stephanie Leong
Updated over a week ago