Pitch | Help Center
Go to Pitch
All Collections
Solve a problem
Solve a problem
Something isn't working? Seeing an error message? Find out more.
10 articles in this collection
Written by
Verena Kuhn,
Stephanie Leong,
and
Sofie Jarvis
General Troubleshooting
Visit the Pitch status page
Find out if our systems are operational right now.
Written by
Verena Kuhn
Updated over a week ago
First steps to solve a problem with Pitch
If something isn’t working, try our basic troubleshooting steps.
Written by
Verena Kuhn
Updated over a week ago
My changes are not syncing
Follow these steps if you’re seeing a sync error or your changes aren’t saving.
Written by
Verena Kuhn
Updated over a week ago
I can’t use my template
If you're unable to use a template, republish it from your template folder.
Written by
Verena Kuhn
Updated over a week ago
I can’t access a presentation
Find out the possible reasons why you might be seeing an error message.
Written by
Verena Kuhn
Updated over a week ago
Send us error logs
Log files help us investigate any errors you’re encountering in Pitch.
Written by
Verena Kuhn
Updated over a week ago
Issues with Features
Video troubleshooting tips
A few steps for resolving issues with your audio and video settings.
Written by
Verena Kuhn
Updated over a week ago
Troubleshooting tips for Google Sheets and Google Analytics
Learn about a few quick steps for resolving issues with Google Sheets and Analytics.
Written by
Verena Kuhn
Updated over a week ago
I can’t access the color dropper
The color dropper is currently available on select platforms.
Written by
Sofie Jarvis
Updated over a week ago
I’m having issues uploading custom fonts
Troubleshooting the custom font upload process.
Written by
Stephanie Leong
Updated over a week ago