Solve a problem

Something isn't working? Seeing an error message? Find out more.

10 articles in this collection
Written by Verena Kuhn, Stephanie Leong, and Sofie Jarvis

General Troubleshooting

Visit the Pitch status page

Find out if our systems are operational right now.

Written by Verena Kuhn
Updated over a week ago

First steps to solve a problem with Pitch

If something isn’t working, try our basic troubleshooting steps.

Written by Verena Kuhn
Updated over a week ago

My changes are not syncing

Follow these steps if you’re seeing a sync error or your changes aren’t saving.

Written by Verena Kuhn
Updated over a week ago

I can’t use my template

If you're unable to use a template, republish it from your template folder.

Written by Verena Kuhn
Updated over a week ago

I can’t access a presentation

Find out the possible reasons why you might be seeing an error message.

Written by Verena Kuhn
Updated over a week ago

Send us error logs

Log files help us investigate any errors you’re encountering in Pitch.

Written by Verena Kuhn
Updated over a week ago

Issues with Features

Video troubleshooting tips

A few steps for resolving issues with your audio and video settings.

Written by Verena Kuhn
Updated over a week ago

Troubleshooting tips for Google Sheets and Google Analytics

Learn about a few quick steps for resolving issues with Google Sheets and Analytics.

Written by Verena Kuhn
Updated over a week ago

I can’t access the color dropper

The color dropper is currently available on select platforms.

Written by Sofie Jarvis
Updated over a week ago

I’m having issues uploading custom fonts

Troubleshooting the custom font upload process.

Written by Stephanie Leong
Updated over a week ago