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Solve a Problem
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9 articles in this collection
Written by
Verena Kuhn,
Stephanie Leong,
and
Michael Ariel
Visit the Pitch status page
Find out if our systems are operational right now
Written by
Verena Kuhn
Updated over a week ago
First steps to solve a problem with Pitch
If something isn’t working, try our basic troubleshooting steps
Written by
Verena Kuhn
Updated over a week ago
My changes are not syncing
Follow these steps if you’re seeing a sync error or your changes aren’t saving
Written by
Verena Kuhn
Updated over a week ago
I can’t access a presentation
Find out possible reasons why you might be seeing an error message
Written by
Verena Kuhn
Updated over a week ago
I can’t use my template
If your template is acting funky, republish it from your template folder
Written by
Verena Kuhn
Updated over a week ago
Troubleshooting tips for live video collaboration
A few steps for resolving issues with your audio and video settings
Written by
Michael Ariel
Updated over a week ago
I’m having issues uploading custom fonts
Find out more about possible reasons why you’re unable to proceed
Written by
Stephanie Leong
Updated over a week ago
Troubleshooting tips for Google Sheets and Google Analytics
A few quick steps for resolving issues with Google Sheets and Analytics
Written by
Michael Ariel
Updated over a week ago
How to send us error logs
Log files help us investigate any errors you’re encountering in Pitch
Written by
Verena Kuhn
Updated over a week ago