Pitch will save changes to your presentation automatically – if we’re able to. If something went wrong, you will see an error message in the top left of your screen both in your workspace and the editor. This message indicates that Pitch had issues syncing your changes with our servers.
Check your internet connection
If you’re working offline, we won’t be able to save your changes. As soon as you’re online again, this error should disappear. Please check your internet connection, or connect to a faster connection if possible. Sometimes it helps to disconnect and reconnect your connection.
Is your content available on another platform?
If your connection is stable, check a different platform as a next step. That means:
- If you’re using our desktop app, check if your changes are present in our web app.
- If you’re using our web app, download our desktop app and check what you’re seeing there. You can also try a different browser.
There are two possible outcomes of this step:
You are seeing your latest updates in Pitch on a different platform: This means we were able to save your changes. Log out and back into your account on the app you were using initially, and you should see your changes there now as well.
You are NOT seeing your latest updates in Pitch on a different platform: This means we were unable to save your changes. In this case, do not close or log out of the app you were originally using, otherwise you will lose your content. Try the following: Make a small change to your presentation to trigger the syncing on more time. Reload the app on the other platform again. If your content is still not updating, please contact the support team.
Contact the support team
If none of these steps were helpful, please reach out to the support team on the messenger or by emailing email@example.com. Please include the following information:
- The error code (e.g. #107) in the sync error message.
- The steps you were taking doing just before you noticed the error.
- The approx. time when the error first appeared.
- The URL of the presentation you were working on.
- The operating system or browser you’re using.
- A log file that you created while the error was present.