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Troubleshooting service providers blocking Pitch
Troubleshooting service providers blocking Pitch

These workarounds may help resolve issues accessing Pitch

Sofie Jarvis avatar
Written by Sofie Jarvis
Updated over a week ago

We are investigating reports from some customers and visitors to domains, whose browsers and apps unable to reach Pitch from home internet connections. Affected locations include southwestern and southern USA, Italy, and Australia. The domain appears to be blocked by a few local network providers, due to a likely false positive listing in an internet blocklist. This can prevent access to the website, app, shared decks, and other resources. We are isolating the origin of these localized blocks to return full access to Pitch. Here is a current list of affected providers in confirmed regions:

  • Cogeco: Canada

  • EPB: US

  • Quantum Fiber (incl. CenturyLink): US

  • Telstra: Australia

  • TIM: Italy

  • Other providers using these ISPs or Plume devices may also be blocking

    • You can find out whether you are using a Plume app through Google Play or Apple App Store. If you are, please reach out to us at and provide the email address that is registered with your Plume HomePass account or your ISP (as a Plume partner).

    • You can also reach out to Plume support and mention that is not working and cite our Plume ticket number: 322007.

In some cases, your internet service provider may be able to help you restore access to Pitch if you reach out to them directly. There are also a few ways of potentially bypassing the issue locally.

Switching networks or tethering to a mobile device

Since this issue originates with certain network providers, switching to a mobile hotspot or using an alternative network (if one is available to you) should bypass the issue.

Cloudflare WARP

This app is a simple way to opt into a neutral DNS. You can download it here:

Manage intermediate firewalls

Try temporarily disabling firewalls on the computer, for example Microsoft Defender.
If you have a router, try temporarily disabling its firewall, or find out how to add exceptions for domains (varies by device and control panel type). For US-based customers using a Plume router, disabling the “Guard” service using the Plume HomePass control app will allow through.

For Italian customers using TIM

  1. Visit the Pagina di Blocco page and uncheck the “Protezione da malware e phishing” option. Click “Salva”.

  2. After a few seconds, try visiting in a web browser to confirm that it now works.

Switch to a neutral DNS server (or DNS-over-HTTPS) directly from your browser

Mozilla Firefox

  1. Select the menu button > Settings.

  2. In the Privacy & Security menu, scroll down to the Enable secure DNS using: section.

  3. Select Increased Protection or Max Protection. By default, it will use the Cloudflare provider.

  4. If this is not the case for you, select Cloudflare in the Choose Provider dropdown.​​

Google Chrome

  1. Select the three-dot menu in your browser > Settings.

  2. Select Privacy and security > Security.

  3. Scroll down and enable Use secure DNS.

  4. Select the With option, and from the drop-down menu choose Cloudflare (

Microsoft Edge

  1. Select the three-dot menu in your browser > Settings.

  2. Select Privacy, Search, and Services, and scroll down to Security.

  3. Enable Use secure DNS.

  4. Select Choose a service provider.

  5. Select the Enter custom provider drop-down menu and choose Cloudflare ( the menu button in your browser > Settings.


  1. Select Security and Privacy > Security.

  2. Enable Use secure DNS.

  3. Select With Custom and choose Cloudflare ( as a service provider from the drop-down menu.

Check if browser is configured correctly by visiting help page and check if Using DNS over HTTPS (DoH) shows Yes.

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