The workspace owner and admins have permission to access the billing page. This page serves as a hub for viewing and managing subscription details, including invoices, so you can take control of your account with ease.

Click on your workspace name and select Billing to open the billing page.

You can update subscription details from the billing page. This includes changing the company name, address, payment method, and billing contact, as well as adding a tax ID for the first time.

Within the billing page, navigate to the Account management tab and click the pencil icon to update the relevant details, then click Save.

⚠️ If you don't see the pencil icon next to a section you need to update, please contact support@pitch.com so we can help you with the necessary steps.

All invoices are sent directly to the billing contact's email address. The workspace owner and admins can view and download these invoices from the billing page.

On the Invoices tab, click on the View option next to an invoice to download it.

Changes made to your plan will take effect immediately, starting a new billing cycle and renewal date. We offer pro-rated credits for any unused time left on your previous subscription, to be deducted from your next invoice(s).

The workspace owner and admins can switch to a different plan from the billing page by going to the Subscription tab and clicking on Switch plans.

After canceling a subscription, you'll still have access to paid features until the end of your current billing cycle. When it ends, the subscription will not renew and the workspace will automatically go back to the Free plan.

To cancel a subscription, go to the Subscriptions tab and click on Cancel subscription.

Your feedback is highly valued when you decide to cancel a subscription. We appreciate if you can take a minute to share your thoughts with us before confirming the cancellation. You must select a cancellation reason in order to continue.