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Manage a paid subscription

Learn how to manage your subscription as the workspace owner or admin.

Mari Primazzi avatar
Written by Mari Primazzi
Updated over 3 months ago

⚠️ The billing page is not accessible from mobile devices at this time. Please use a computer to manage your subscription.

View subscription details

The workspace owner and admins have permission to access the billing page. This page serves as a hub for viewing and managing subscription details, including invoices, so you can take control of your account with ease.

Click on your workspace name and select Billing to open the billing page.


Update subscription details

You can update subscription details from the billing page. This includes changing the company name, address, payment method, and billing contact, as well as adding a tax ID for the first time.

Within the billing page, navigate to the Account management tab and click the pencil icon to update the relevant details, then click Save.

⚠️ If you don't see the pencil icon next to a section you need to update, please contact support@pitch.com so we can help you with the necessary steps.


Download invoices

All invoices are sent directly to the billing contact's email address. The workspace owner and admins can view and download these invoices from the billing page.

On the Invoices tab, click on the View option next to an invoice to download it.


Switch to a different plan

Changes made to your plan will take effect immediately, starting a new billing cycle and renewal date. We offer pro-rated credits for any unused time left on your previous subscription, to be deducted from your next invoice(s).

The workspace owner and admins can switch to a different plan from the billing page by going to the Subscription tab and clicking on Switch plans.


Cancel your subscription

After canceling a subscription, you'll still have access to paid features until the end of your current billing cycle. When it ends, the subscription will not renew and the workspace will automatically go back to the Free plan.

To cancel a subscription, go to the Subscriptions tab and click on Cancel subscription.

Your feedback is highly valued when you decide to cancel a subscription. We appreciate if you can take a minute to share your thoughts with us before confirming the cancellation. You must select a cancellation reason in order to continue.

What to expect when a subscription ends?

  • Creators and commenters will automatically be changed to admins.

  • Existing analytics links will be disabled. Basic links will not be affected.

  • Creation and editing of shared private folders will be restricted. However, you can still view, edit, and move presentations from these folders.

  • Uploading new videos will be disabled, but existing videos will stay in your presentations. Videos in your library are not deleted but you won't be able to see them — they will be made available if you upgrade again in the future.

  • You won't be able to upload new image files exceeding 5MB in size.

  • PDF exports will have a Pitch logo watermark. PowerPoint exports will not be available anymore.

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