Billing and pricing FAQs

Find answers to common questions about our Starter and Pro plans.

Verena Kuhn avatar
Written by Verena Kuhn
Updated over a week ago

If your subscription was created before January 23, 2023, please access the pricing FAQ specific to your subscription from the billing page in your workspace.

Do I need to pay for each member in a Pro workspace?

Yes, the Pro plan has a per-member cost. When you upgrade to Pro it applies to the whole workspace, not individual seats or members.

Adding a member will increase your monthly or annual bill, unless they are filling an empty seat. Subtracting a member results in an empty seat, and will not decrease your monthly or annual bill. You can fill an empty seat free of charge by adding a new member.

Can I keep using the Starter plan for as long as I want?

Yes! There’s no time limit on our Starter plan.

If I have a Pro plan, can I invite external guests to collaborate on presentations?

Yes, guests can be invited to individual presentations and are free of charge in Pitch. Guest users only have access to presentations they’re invited to and cannot see other workspace content.

Can my team use multiple workspaces?

You can create as many workspaces as you like in Pitch, but they’re separate entities, each with its own billing. If you want your team to use multiple Pro workspaces, you’ll need to create and upgrade each workspace individually.

Do you offer refunds?

We do not offer refunds. Instead we allow a workspace member to be removed, and replaced with another free of charge. If you have any empty seats at the end of the billing period, your subscription renews at the lower quantity of occupied seats.

Do you offer student or educational discounts?

We don't currently offer any discounts for students or educational organisations. We know there’s a lot of interest so we may reconsider in the future but no plans for now. We have actually found that the Starter plan works well for most students and schools as there is no limitation on the number of workspace members, presentations, or templates you can have.

Can I pay in a different currency?

If your company is based in an EU or non-EU European country, we offer payments in euros, or in GBP if you're in the UK. Most other countries will default to USD payment. You can specify your country in your billing address info, but it's currently not possible to change the currency for a given country.

How is payment being processed?

We use Stripe as our payment processor. All payment details are directly processed by Stripe. Pitch does not have access to your credit card data. Read more about how Stripe processes credit card data.

What happens if a payment fails?

We will send an email to the billing contact asking to update the card details. Payment may be retried up to four times within the next month. If these payment attempts are not successful, we will downgrade your account to the Starter plan.

How do subscriptions work?

Your subscription automatically renews itself at the end of every billing period (monthly or yearly, depending on the type of your subscription), and applies to the entire workspace. If you add members and you don’t have any empty seats, the subscription automatically updates. Receipts are sent on a monthly basis and show an overview of the changes that impacted the cost of your subscription.

Can I change my plan from monthly to annually, and vice versa?

Yes, you can do both:

When you change monthly to yearly, a new billing cycle will be established and your plan will automatically be renewed on the day you made this change. Any amount of time that is left on your already paid monthly cycle will be subtracted from your annual payment.

When you change yearly to monthly, the amount you paid for the year will cover future monthly charges until they're exceeded. Making this change also establishes a new billing cycle, with your plan automatically renewing on the calendar day you made this change the following month.

Please ask an owner or admin to contact if you want to switch your billing frequency.

How can I view my invoices?

Admins and owners can view invoices by opening the workspace menu (the drop-down menu next to the workspace name in the upper left of the dashboard) followed by Billing, then selecting the Invoices tab.

How do I cancel my Pro subscription?

Admins and owners can downgrade a Pro workspace to the Starter plan by visiting the Account management tab from the billing page and clicking Cancel subscription.

What happens if I decide to cancel my subscription?

You’ll be able to keep using Pitch Pro until the end of your billing period, at which point your workspace will be downgraded to the Starter plan.

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