Upgrade: We charge for all members in the workspace at the time of upgrade. Manage workspace members from the checkout page to only pay for the seats you need.

Billing cycle: Starts from the day of an upgrade and runs for a month or a year, depending on your chosen frequency.

Renewal: Subscriptions auto-renew at the end of a billing cycle. Your workspace will only go back to the Free plan at the end of the current cycle if you cancel your subscription.

Seats: Represent the people you're paying for. Each paid member (all roles, except commenters) must be assigned a seat. You can manage the amount of seats by changing members' roles or removing them from the workspace — adjustments will be added to your next renewal invoice.

Workspace members: Someone with access to your entire workspace, excluding private folders they're not invited to. This includes owners, admins, creators, and commenters. All members need a seat in a paid workspace, except for commenters, which are free.

External guests: Someone who has been invited to specific presentations and cannot access your workspace as a whole. You can specify their permissions when inviting them to a presentation: edit, comment, or view only.

When paying monthly, you'll be billed on the same day each month as the day you initially upgraded or changed plans. For instance, if you upgraded on October 4th, your renewal will automatically occur on the 4th of each month unless you cancel your plan.

The renewal invoice covers the upcoming month's cost for all members in the workspace at that moment. If you added new seats during the billing cycle, the invoice will also include pro-rated charges for the time used by these members on the previous cycle.

When paying yearly, you'll be charged on the same day each year as your upgrade date. For instance, if you upgraded on January 8, 2023, your renewal will happen automatically on January 8, 2024, unless you cancel before then. The renewal invoice covers the cost for the entire year for all members in your workspace at that time.

Monthly, we review your workspace's member count versus paid seats and generate mid-cycle invoices for new members that don't fill existing seats. These invoices arrive on your renewal date each month.

For example, if you upgraded on January 8, 2023, and added seats on March 15, 2023, you'll receive an invoice on April 8, 2023, covering the pro-rated cost for these members from March 15, 2023, until January 8, 2024.

All workspace members are paid, except for commenters. There is a specific allocation of commenters included in each plan, and they do not count towards the paid seat limit.

With the Pro plan, you have 2 paid seats and 100 commenters included. If you require additional paid seats, they can be added for an extra fee. For more commenters, consider upgrading to the Business plan. Additionally, the Pro plan includes 50 external guests at no extra charge.

With the Business plan, you get 5 paid seats and enjoy unlimited commenters and guests. If you require additional paid seats, they can be added for an additional cost.

To learn more about prices for each plan, visit this page.

When you add new members, they occupy any available seats in your workspace. If there are no empty seats, we'll pro-rate the charge for the new member(s) based on your current billing cycle.

This charge will appear on your next invoice, be it a monthly renewal or mid-cycle invoice for yearly plans. If the new members remain in the workspace at your renewal, we'll also charge for their seats for the upcoming month or year.

When you remove a member from your workspace, you'll have an empty seat for the rest of your billing cycle. You can add new members to fill these seats at no extra cost.

If you don’t fill an empty seat by the end of the billing period, the subscription renews at the quantity of occupied seats.

Please note that we do not provide refunds or credits for removed members. For steps on how to manage members in your workspace, check out this article.

No, you can always use Pitch on the Free plan. If you need more professional features, you have the option to upgrade to a paid plan.

You can create as many workspaces as you want but each workspace is separate and comes with its own billing. If you want multiple paid workspaces for your team, you'll have to upgrade and manage them separately.

We accept credit card payments for the Pro and Business plans. Other payment methods may be available for the Enterprise plan — reach out to success@pitch.com to learn more.

We offer billing in three currencies to accommodate teams based in different regions:

Currency is determined by the country on your billing address and cannot be changed in-app. Please reach out to support@pitch.com if you need to change your currency.

We use Stripe as our trusted payment processor, and all payment details are securely handled by them. Credit card data remains private, as Pitch does not have access to it. For more details on how Stripe handles credit card data, please visit this page.

If you cannot upgrade due to an error, try on a different browser or use another credit card. If the issue persists, feel free to contact us at support@pitch.com.

❗For declined credit cards, we have limited visibility as a privacy and security measure so your card provider is best placed to help. Please reach out to them with the merchant's name (Pitch), and the exact date, time, and transaction amount.

We'll let the billing contact know by email, and the workspace owner or an admin can update card details from the Billing page.

Our system will automatically retry failed payments up to four times over the next 28 days. If these attempts fail, your workspace will be downgraded to the Free plan.

Subscriptions do not automatically reactivate. Please contact support@pitch.com so we can reactivate your subscription after you've settled the outstanding charge.

The workspace owner or an admin can easily change your current billing details to apply changes to future invoices, but we cannot re-issue past invoices at this time.

If you receive billing emails but cannot access the billing page, it's likely that you are a billing contact for the subscription but not an admin in the workspace. Please reach out to an admin who can either update your role or access the billing page for you.

You cannot update the billing country, currency, tax ID, or payment frequency from the app. Please reach out to support@pitch.com and we'll be happy to assist.