Your workspace has members, who have full access, and guests, who can view, edit, or comment on specific presentations. When you upgrade to a paid plan, you pay for all seats occupied by a member who can edit presentations (owner, admins, and creators), which we call editors.

The billing cycle starts on the day of the upgrade and lasts for a month or a year, depending on your selection. Subscriptions auto-renew at the end of each billing cycle. If you cancel, you’ll retain access until the current cycle ends, after which you'll revert to the free plan.

At checkout, you can manage the seats in use by changing editors to commenters or removing them from the workspace before paying. If you're already on a paid plan, you can add or remove seats any time to adjust your billing—changes will be included in the next invoice.

If you're on a monthly plan, you'll be charged on the same date each month as when you first upgraded. For example, if you upgraded on October 4th, your payment will be due on the 4th of every month—unless you cancel before then.

The renewal invoice covers the cost of all seats in use for the upcoming month. If you added new editors during the last billing cycle, the invoice will also include a partial (pro-rated) charge for the time those seats were used.

If you’re on a yearly plan, you'll be charged on the same date each month as when you first upgraded. For example, if you upgraded on January 8, 2025, your renewal will be on January 8, 2026—unless you cancel before then. The renewal invoice covers the cost of all seats in use for the upcoming year.

Each month, we review how many editors are in your workspace compared to the number of seats you've paid for. If you've added more editors than available seats, you'll receive a mid-cycle invoice. This includes a partial (pro-rated) charge based on how much time is left in your billing cycle when editors joined.

You’re only billed for editors in your workspace—this includes the owner, admins, and creators. Commenters and guests don’t take up paid seats. You can manage your seats anytime by changing member roles or by adding or removing people from your workspace.

The Pro plan includes 2 seats, with the option to add more editors for an extra price per seat. You can invite commenters and up to 25 guests without extra cost. Your workspace can have up to 25 members in total, including commenters but excluding guests. If you need to invite more people, consider upgrading to the Business plan.

The Business plan includes 5 seats, with the option to add more editors for an extra price per seat. You can invite commenters and unlimited guests without extra cost. Your workspace can have up to 200 members in total, including commenters but excluding guests. If you need to invite more people, email success@pitch.com to learn about the Enterprise plan.

When you add new editors, they’ll use any available seats in your workspace. If there are no empty seats, we’ll apply a pro-rated charge for the new editors based on your current billing cycle.

This charge will show up on your next invoice, whether it's a monthly renewal or a mid-cycle invoice for yearly plans. If the new editors are still in your workspace at the time of your renewal, we'll also charge for their seats for the upcoming month or year.

When you remove an editor from your workspace, the seat remains empty for the rest of your billing cycle. You can add new editors to fill the seat at no extra cost until the next renewal.

Your billing adjusts automatically at each cycle—you’ll only be charged for the seats that are occupied at the time of your renewal. If you're on the monthly plan, you might also see a pro-rated charge for any editors added during the previous month. Please note that we do not offer refunds or credits for removed members.

No, our basic features are—and will always be—free. You can upgrade to a paid plan if you're using Pitch on a professional setting or want to collaborate more effectively with your team.

You can create as many workspaces as you like, but each one is separate and has its own billing. If you want multiple paid workspaces for your team, you’ll need to upgrade and manage each one individually.

We accept credit card and Visa or Mastercard debit card payments. Alternative payment methods may be available for subscription over 30 seats—reach out to success@pitch.com to learn more.

We offer billing in three currencies to support teams in different regions. The currency is automatically determined based on your billing country.

We use Stripe as our trusted payment processor, and all payment details are securely handled by them. Your credit card information stays private—Pitch does not have access to it. For more information on how Stripe manages credit card data, please visit this page.

We may be able to offer trials or discounts in some cases. To see if your workspace qualifies, contact us at support@pitch.com. Please note, we don’t currently offer student or educational discounts.
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If you're having trouble upgrading, try switching to a different browser or using another credit card. If the issue continues, feel free to reach out to us at support@pitch.com.

❗If your card was declined, we have limited access to the details for security reasons. Your card provider is the best source of help—contact them with the merchant name (Pitch), alongside the date, time, and amount of the transaction.

We’re not able to re-issue past invoices. However, the workspace owner or an admin can update your billing details anytime, and the changes will apply to future invoices.

Currency is determined by your billing country, which can only be changed by starting a new subscription. Please reach out to support@pitch.com if you need help changing your currency or country.

We’ll send an email to the billing contact if a payment doesn't go through. The owner or admins can update the card details anytime from the billing page.

Our system will automatically re-try the payment up to four times over 28 days. If it still doesn’t go through, we'll move you back to the free plan. Please reach out to support@pitch.com if you need help.

Subscriptions don’t automatically reactivate after a failed payment is settled. Once the outstanding charge is paid, please contact us at support@pitch.com so we can reactivate the subscription for you.

You can’t update the billing country, currency, tax ID, or payment frequency in the app. Please contact support@pitch.com, and we’ll be happy to help.

If you're receiving billing emails but can't access the billing page, it’s likely because you're listed as the billing contact but not an admin in the workspace. Please contact an admin, who can either update your role or access the billing page for you.

Member: A workspace member can access all content within the workspace, except for private folders they haven’t been invited to. Members include the owner, admins, creators, and commenters.

Seat: A seat is used by an editor in your workspace. You can manage the seats you’re paying for by changing editors to commenters or removing them. Any changes will be reflected in your next invoice.

Editor: Editors are anyone with a role that allows them to edit presentations, such as the owner, admin, or creator. Each editor occupies a seat in the workspace.

Guests: Someone who can't see your entire workspace, only specific presentations they have been invited to. You can assign different permissions to guests when inviting them to a deck: edit, comment, or view only.