Are you getting an error message when connecting your camera or microphone?
Here are a few helpful tips to get you started with troubleshooting permissions based on the most common browsers and operating systems:
Chrome and Edge
Click on the camera icon in your URL address bar (top right) when in a call
Be sure that Always allow is selected
Refresh the page. If rejoining doesn't work, fully quit the browser and rejoin
Click the Settings icon (the three dots) in the upper right of your Chrome window
Click Site Settings > Camera (and then Mic)
Under both Camera and Mic, make sure that Pitch.com is not on the Block list
Save the changes and rejoin the call
Click the cam/mic icon in the address bar when in a call
Click the X to turn off blocking
Exit and rejoin the call. Click Allow when joining
Important: You must grant each browser camera/mic access.
Go to System Preferences > Security & Privacy > Camera
Click the box next to the browser you're using. Your browser will automatically quit and reopen
Perform these steps again for Systems Preferences > Privacy > Microphone.
Please make sure that your system is updated with the latest release
Confirm that no other apps are currently using your camera and microphone
One last tip: Do you have any ad blockers or browser extensions installed? If so, try using an Incognito window as an extension might be blocking access to your camera/microphone.
If you’re not quite sure what to do, please reach out to us and we’ll do our best to help resolve your issue.