Are you getting an error message when connecting your camera or microphone?

Here are a few helpful tips to get you started with troubleshooting permissions based on the most common browsers and operating systems:

Chrome and Edge

  • Click on the camera icon in your URL address bar (top right) when in a call

  • Be sure that Always allow is selected

  • Refresh the page. If rejoining doesn't work, fully quit the browser and rejoin

Chrome only

  • Click the Settings icon (the three dots) in the upper right of your Chrome window

  • Click Site Settings > Camera (and then Mic)

  • Under both Camera and Mic, make sure that is not on the Block list

  • Save the changes and rejoin the call


  • Click the cam/mic icon in the address bar when in a call

  • Click the X to turn off blocking

  • Exit and rejoin the call. Click Allow when joining

MacOS (10.14+)

Important: You must grant each browser camera/mic access.

  1. Go to System Preferences > Security & Privacy > Camera

  2. Click the box next to the browser you're using. Your browser will automatically quit and reopen

  3. Perform these steps again for Systems Preferences > Privacy > Microphone.

Windows OS

  1. Please make sure that your system is updated with the latest release

  2. Confirm that no other apps are currently using your camera and microphone

One last tip: Do you have any ad blockers or browser extensions installed? If so, try using an Incognito window as an extension might be blocking access to your camera/microphone.

If you’re not quite sure what to do, please reach out to us and we’ll do our best to help resolve your issue.

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