Can Pitch employees see the content of my presentations?
We will never access your workspace without your permission, and we will only view a presentation if you require our assistance in debugging an issue. Our current policy is that engineers tasked with operating our infrastructure have access to production data for the purpose of reactively resolving issues when users contact us, but are not proactively inspecting production data. Same applies to the customer support staff — we will never look into any of your presentations without your explicit prior consent. In addition, we are in the process of becoming ISO 27001 and SOC 2 compliant. We take your data privacy — and your trust in us — seriously.
Where is my data stored?
Pitch is hosted on Amazon Web Services (AWS). The servers where Pitch’s data is stored are located in Ireland (eu-west-1 region).
Is Pitch GDPR compliant and do you have a DPA?
We have signed DPAs with third-party software providers that legally qualify as data processors. We only work with reputable cloud providers that are regulated by the GDPR and choose the market leaders in each segment (e.g. Google Suite, Dropbox, Zoom, DataDog, etc.). You can find the list of our major suppliers in our Data Processing Agreement (https://pitch.com/dpa, Annex 7.2).
Every new customer signs a DPA with us in the course of signing up. You can find our Data Processing Agreement here. If you require this for documentation or other reasons, you can download our pre-signed PDF version, sign it and send it to us.
If you have more questions, you can contact our Data Protection Officer at email@example.com.