I can’t access a presentation

There are multiple explanations for why you’re seeing an error message when you try to access a presentation.

The presentation is no longer public

This message might indicate that a presentation is no longer publicly available, and the share link has become invalid.

You’re not logged in (to the right account)

You must be logged in with the email address the presentation has been shared with.

You don't have access to this presentation

Here are possible reasons you’re getting this message:

The presentation is no longer shared with you

Maybe your coworker granted you access at one point but then decided to work on it in private before letting others take a look. They might have removed your access, so you could try politely asking for access again.

The presentation has been deleted or moved out of the workspace

It’s possible that the presentation no longer exists in your workspace. Check with others in your workspace to see if they are still able to access it.

The link is outdated or incomplete

When a presentation is moved to another workspace, its URL changes. You might be clicking on an outdated link. Check with the owner of the presentation to confirm you have the current link. Also double-check that the link is complete and you’re not missing a few characters.

Still need help?

If you've still got a feeling that something is wrong, get in touch with us.

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